Globill.net provides credit card billing services, support and customer services pertaining to online payments. Please take note that if you subscribed to be a member of a website for which we process payments for, it is the owner/operator of that website that is solely responsible for their content and/or promotional material they may distribute as well as the means of such distribution.
What is a Member number or Order number ?
When you purchase a subscription, membership, or other product, you are issued a Member number/Order number. You receive your Member number/Order number on the screen once you have completed your payment as well as in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your Member number/Order number and should use this number in any correspondence with a Globill.net representative.
How do I get Details of my Subscription or Purchase ?
The following form allows you to find your purchase details. It can be used if you have purchased a Membership (Subscription) or if you purchased goods or services.
I don't remember my Password, how can I retrieve it?
If you require a password to access a website for which you have purchased a subscription: First, go to the website that you signed up for membership. On that website you should find a link for 'Lost Password'. Click this link then provide your email address for your password to be emailed to you.
How do I contact the website administrator for the site I've subscribed to?
Globill.net does not handle any questions about site content or technical issues. If you have a question please contact the webmaster from the link on the website you subscribed to.
What do I do if I have a question that is not answered here?
If you have questions about your credit card payment or billing or membership access that is not answered here then please contact us by email or phone. Include as much detail as possible: Your name, e-mail, Member number/Order number, Amount that you were charged, relevant dates etc.
My credit card details have changed. How do I continue my membership?
Simply log into your membership subscription and renew your subscription using the button. To log into your membership - preferably do this from the website you signed up for or you can use the 'Find My Membership / Subscription / Purchase' form. When you renew, if your payment is unsuccessful then you will be able to update your credit card details.
How does the billing work?
One time purchases are billed once and immediately to your account. Subscription fees (recurring membership) are billed on a periodic basis (usually each month) to the credit card account number you submitted upon purchase. Membership dues will continue to bill periodically until your subscription or membership has been cancelled or expires or the payment fails.
How do I contact the website administrator for the site I've subscribed to?
Globill.net does not handle any questions about site content or technical issues. If you have a question about the site you have joined, please contact the webmaster from the link on the website you subscribed to.
What do I do if I have a question that is not answered here?
If you have questions about your credit card payment or billing or membership access that is not answered here then please contact us by email or phone. Include as much detail as possible: Your name, e-mail, Member number/Order number, Amount that you were charged, relevant dates etc.
How do I end my membership or cancel my subscription?
Log into your subscription page from the website you signed up for or you may use the Find My Membership / Subscription / Purchase form. Use the cancel button to send a cancellation request. Your subscription will be cancelled with immediate effect, however take note that you may still be able to continue enjoying membership access until the end of your last payment period, afterwhich your membership will expire.
Expired memberships can always be renewed at the click of a button without you having to resignup or resubmit your payment details. Your subscription will always be available to you, even after it has expired, should you want to renew. The renewal button is available from your subscription page.
What do I do if I have a question that is not answered here?
If you have questions about your credit card payment or billing or membership access that is not answered here then please contact us by email or phone. Include as much detail as possible: Your name, e-mail, Member number/Payment Ref No/Order No., Amount and currency that you were charged as well as relevant dates etc.
How do I continue my membership after it has expired?
Should you wish to continue your membership after it has expired then you simply need to log into your subscription and click the renew button. If your payment is successfult ehn your membership will be re-activated. There is no need for you to signup from scratch again. Your subscription details will always be available to you at any time even after your membership has expired. Log into your subscription page from the website you signed up for or you may use the personal Find My Membership / Subscription / Purchase form. Your current e-mail address that we have on record for you will be displayed. Should you want to update it then fill in your new e-mail address and submit.
How do I update my E-mail address if it has changed?
If your e-mail address changes after you have signed up for a subscription and you no longer have access to your old e-mail address then we suggest you update you subscription details to reflect you new e-mail address. Log into your subscription page from the website you signed up for or you may use the personal Find My Membership / Subscription / Purchase form. Your current e-mail address that we have on record for you will be displayed. Should you want to update it then fill in your new e-mail address and submit.
We will use the new e-mail address for all online correspondence with you. Take note that if your e-mail (and Password) is used for access into the website you subscribed for, then you must use this new e-mail for access into the website.
Please visit the website that you signed up for or made a purchase from to view their Terms and Conditons. Globill.net's Terms and Conditions are available here.
Globill.net takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from merchants who register for services and submit information to Globill.net through the Internet.
As the Globill.net services evolve, we may revise this policy, so please check back frequently. If you have questions about Globill.net privacy practices please contact us.
Scope of Globill.net Privacy Policy
This policy describes the ways we collect, store, use and protect your personal information whether you are a merchant or a consumer of our services. You accepted this policy when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.
Information Collection and Use Globill.net collects personally identifiable information when you open a Globill.net account:
Contact information - Name, email, phone, Skype ID and other similar information
Financial information - the bank account numbers (if you are a merchant of ours) and credit card numbers if you are a consumer of our services.
When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
Globill.net does not offer services or sell products to children. Globill.net does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.
Information Sharing and Disclosure
Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.
Globill.net sends personally identifiable information about you to other companies or people:
- When we have your consent to share the information.
- When we need to share your information with third parties, such as banks and credit card processors, to provide the product or service you have requested.
- In connection with products and services offered by Globill.net business partners and/or companies who work on behalf of Globill.net to provide a product or service to you.
- When it is appropriate to comply with law.
- When it is necessary to enforce or apply the terms and conditions of our Merchant Agreement and other applicable agreements.
Information Security
Information security is vital to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information gathered on secure computers is stored in a locked down data center. We use firewalls and other security technology, and implement and abide by the highest industry standard security practices, to prevent our computers from being accessed by unauthorized persons.
Changes to this Privacy Policy
Globill.net reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how Globill.net will use personally identifiable information, Globill.net will post notices in the Merchant Interface and on the Globill.net homepage at www.globill.net prior to implementing the change.
